Privacy Policy

• Contact & identity: name, mobile number, email, address, CNIC (where required for compliance), business name (if applicable).
• Order & delivery: product type, quantity, preferred time, location pins, delivery notes, invoice and payment status.
• Payments: payment method, transaction identifiers, limited card or wallet details processed by our payment partners; we do not store full card data.
• Device & usage: IP address, browser type, cookies, chat metadata, log files, and interactions with our website/WhatsApp.
• Communications: messages and call records with our support team (including WhatsApp messages you send to us).

• Directly from you (website forms, WhatsApp, phone).
• Automatically via cookies/analytics (see §8).
• From third parties required to provide the Services (e.g., payment processors, mapping/verification tools, delivery partners).

• Provide & deliver the Services (perform our contract with you).
• Customer support & safety (verify orders, perform leak/weight checks, prevent fraud).
• Improve & personalize (analytics, service quality).
• Legal & regulatory (tax, safety, and record-keeping).

Marketing with your consent (you can opt out anytime).

We share only what’s necessary with:

• Delivery & logistics partners to fulfill your order;
• Payment processors to complete transactions;
• IT/analytics/service vendors who process data under our instructions;
• Authorities when required by law or to protect rights/safety;
• Business transfers (e.g., merger or acquisition).

We do not sell your personal data.

Your information may be stored or processed outside Pakistan. Where applicable, we use contractual safeguards and reputable vendors.

We keep data only as long as needed for the purposes above: typically 7 years for invoices/financial records, and up to 24 months for routine service logs, unless law requires longer/shorter.

Subject to law, you may access, correct, update, or delete your data; object to or restrict processing; and withdraw consent for marketing. To exercise rights, contact info@paklit.pk / +923268668887

We use essential cookies (site/checkout/WhatsApp link), and optional analytics cookies (e.g., Google Analytics/Meta) to understand usage and improve the Service. You can manage cookies via your browser settings and our cookie banner.

We use technical and organizational measures (encryption in transit, access controls, training). No method is 100% secure; please take care when sharing information.

Our Services are not directed to children under 13. If you believe a child provided data, contact us to delete it.

Orders and support may occur via WhatsApp. Your messages are governed by WhatsApp’s terms and privacy policy. We are not responsible for WhatsApp’s processing.

We may update this Policy. The “Last updated” date indicates the latest version. Significant changes will be notified via the site/WhatsApp.